Answers to common questions

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How does 'We Are Knutsford' support group help the community?

Our team of volunteers can help you with:

  • Shopping
  • Dog walking
  • Employer and Employee legal advice
  • Signposting you to other services
  • Food bank drop-off
  • Collection of prescriptions
  • Just someone to speak to if you’re feeling lonely

Please e-mail help@weareknutsford.org if you need assistance.

What is a novel coronavirus?

A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold.

A diagnosis with coronavirus 229E, NL63, OC43, or HKU1 is not the same as a COVID-19 diagnosis. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnosis.

How does the COVID-19 virus spread?

The virus that causes COVID-19 is spreading from person to person. Someone who is actively sick with COVID-19 can spread the illness to others. That is why these patients are to be isolated either in the hospital or at home (depending on how sick they are) until they are better and no longer pose a risk of infecting others.

How long someone is actively sick can vary so the decision on when to release someone from isolation is made on a case-by-case basis in consultation with doctors, infection prevention and control experts, and public health officials and involves considering specifics of each situation including disease severity, illness signs and symptoms, and results of laboratory testing for that patient.

Current guidance is made on a case by case basis and includes meeting all of the following requirements:

  • The patient is free from fever without the use of fever-reducing medications.
  • The patient is no longer showing symptoms, including cough.
  • The patient has tested negative on at least two consecutive respiratory specimens collected at least 24 hours apart.

Someone who has been released from isolation is not considered to pose a risk of infection to others.

What should I do if a family member of myself has symptoms?

If you or a family member start to experience symptoms and believe it could be the coronavirus, do not go to a GP surgery, pharmacy or hospital as you could pass the infection to others. Visit NHS 111 online or call NHS 111 if you need to speak to someone.

Services like 999 or Accident and Emergency should only be used for genuine emergencies.

What can I do to protect my family and myself?

1. Wash your hands frequently.

2. Be prepared to self-isolate. Please look out for updates from Public Health England, the Department of Health and Social Care or the NHS who will let you know if and when there are any changes to who should self-isolate. If you need to self-isolate, please read this guidance as it will explain what you need to do.

3. Plan ahead based on your situation, for example, work from home if possible, start "social distancing" as advised by the government.

4. Stay up to date with trusted resources. The UK Government and the NHS will keep people informed of new advice and developments. Please check the following sources of advice frequently:


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